Contact us

We’re Here to Help You Create the Home of Your Dreams

At NIBRIA Furnishing, we believe that exceptional furniture deserves exceptional service. Whether you’re exploring our collections for the first time, seeking guidance on customization options, or need assistance with an existing order, our dedicated team is here to support you every step of the way. We understand that choosing furniture for your home is a significant decision, and we’re committed to making the process as seamless, enjoyable, and rewarding as possible.

Our customer service philosophy is simple: treat every customer with the same care, respect, and attention that we would want for ourselves. We don’t just sell furniture—we build relationships, and we’re honored to be part of your journey in creating a beautiful, comfortable, and functional home.

How to Reach Us

We offer multiple channels for you to connect with us, ensuring that you can reach us in whatever way is most convenient for you. Whether you prefer a phone conversation, an email exchange, or visiting us in person, our team is ready to assist you.

Phone Support

For immediate assistance, our phone lines are open during business hours. Our friendly and knowledgeable customer service representatives are standing by to answer your questions, provide product information, help with customization decisions, and assist with any issues you may encounter.

Phone Number: (+1) 254-467-2460

Business Hours: Monday through Friday, 9:00 AM to 6:00 PM (Central Time)

When you call, you can expect:

  • Prompt Answer – We strive to answer every call quickly, minimizing your wait time.

  • Knowledgeable Assistance – Our representatives are extensively trained on our products, customization options, and policies, ensuring you receive accurate and helpful information.

  • Friendly Service – We understand that choosing furniture is personal, and we treat every conversation with warmth and respect.

  • Efficient Resolution – Whether you need product information, order assistance, or help with a return, we work to resolve your needs efficiently and effectively.

If you reach our voicemail outside of business hours, please leave a detailed message including your name, phone number, and the nature of your inquiry, and we will return your call as soon as possible—typically within one business day.

Email Support

For less urgent inquiries, or if you prefer to communicate in writing, our email support team is ready to assist you. Email is an excellent option for detailed questions, product inquiries, customization requests, or any situation where you’d like to have a written record of your communication.

Email Address: marga.trading.amz@gmail.com

Response Time: We typically respond to all emails within 24 hours during business days. For more complex inquiries, we may take a little longer to provide a comprehensive response, but we will always acknowledge your email and let you know when you can expect a full reply.

When emailing us, please include:

  • Your full name

  • Your order number (if applicable)

  • A detailed description of your inquiry or issue

  • Any relevant attachments (photos, order confirmations, etc.)

Our email support team is equipped to handle a wide range of inquiries, including:

  • Product information and specifications

  • Customization options and guidance

  • Order status updates

  • Shipping and delivery questions

  • Returns and exchanges

  • Warranty claims

  • General questions about our company and products

In-Person Visits

While our primary operations are online, we welcome customers who wish to connect with us in person. Our headquarters is located in Austin, Texas—a city known for its vibrant culture, creative energy, and appreciation for quality craftsmanship.

Physical Address:

NIBRIA Furnishing LLC
5900 Balcones Drive #16655
Austin, TX, 78731
United States

Visiting Us:

If you plan to visit our location, we kindly request that you contact us in advance to schedule an appointment. This ensures that a team member will be available to assist you and that we can prepare any materials or samples you may need. While we do not have a traditional retail showroom, we are happy to arrange appointments for specific inquiries, sample viewings, or other needs.

What to Expect During a Visit:

  • Personalized attention from a member of our team

  • Opportunity to discuss your specific furniture needs

  • Viewing of wood and finish samples

  • Detailed information about our products and customization options

  • Assistance with placing orders or resolving issues

Social Media and Online Channels

Connect with us through our digital platforms for inspiration, updates, and community engagement. We regularly share content about our products, design ideas, and company news.

Website: https://nibria.store

Our website is your ultimate resource for exploring our collections, learning about our products, and making purchases. Features of our website include:

  • Product Catalog – Browse our extensive collection of Tables, Seating, Storage, and our upcoming Bedroom, Living Room, and Office collections.

  • Customization Tools – Explore wood types, stains, and finishes to create your perfect piece.

  • Secure Checkout – Shop with confidence using our secure payment processing system powered by Stripe.

  • Order Tracking – Monitor the status of your order from processing to delivery.

  • Resource Center – Access our policies, FAQs, and other helpful information.

  • Blog and Inspiration – Discover design ideas, care tips, and more.

Contact Form

For your convenience, we provide an online contact form on our website. This form is designed to capture all the information we need to respond to your inquiry efficiently.

Accessing the Contact Form:

Visit https://nibria.store/contact-us to access our contact form. Please provide the following information:

  • Full Name – So we know how to address you.

  • Email Address – So we can respond to your inquiry.

  • Phone Number (Optional) – If you prefer us to call you back.

  • Subject – Briefly describe the nature of your inquiry.

  • Order Number (if applicable) – Helps us locate your order quickly.

  • Message – Provide as much detail as possible about your question or request.

  • Attachments (Optional) – Upload photos, screenshots, or other relevant files.

What Happens After You Submit?

  1. Confirmation – You will receive an automated confirmation that we have received your message.

  2. Review – A member of our team will review your inquiry and gather any necessary information.

  3. Response – We will respond to you via email or phone, depending on your preference and the nature of your inquiry.

  4. Resolution – We work with you to address your question or resolve your issue promptly.

Frequently Asked Questions About Contacting Us

We understand that you may have questions about how to reach us or what to expect when you do. Here are some common questions and answers:

What is the best way to reach you for a quick question?

For quick questions, we recommend calling us at (+1) 254-467-2460 during business hours. This allows you to get an immediate response from a member of our team.

What if I have a detailed inquiry or complex request?

For detailed questions or complex requests, email is often the best option. This allows you to provide all necessary details and attachments, and it gives our team time to research and prepare a comprehensive response. Please send your inquiry to marga.trading.amz@gmail.com.

How long does it take to get a response?

  • Phone Calls – Immediate during business hours.

  • Emails – Within 24 hours during business days.

  • Contact Form – Within 24 hours during business days.

  • Social Media – Within 48 hours.

What should I do if my inquiry is urgent?

If your inquiry is urgent, please call us directly at (+1) 254-467-2460. For after-hours urgent matters, please send an email with “URGENT” in the subject line, and we will prioritize your inquiry when we return to the office.

Can I schedule a consultation?

Yes! We offer consultations for customers seeking guidance on customization, large orders, or complex projects. Please contact us via phone or email to schedule a consultation, and we will arrange a time that works for you.

Do you have a physical showroom?

We are primarily an online retailer, but we welcome appointments for specific inquiries. Please contact us in advance to schedule a visit, and we will ensure that a team member is available to assist you. While we do not have a traditional retail showroom, we are happy to arrange appointments for sample viewings, design discussions, or other needs.

What languages do you support?

Our primary language of communication is English. If you need assistance in another language, please let us know, and we will do our best to accommodate your request.

Our Commitment to Customer Service

At NIBRIA Furnishing, exceptional customer service is not just a department—it’s a company-wide commitment. Every member of our team, from our craftsmen to our customer service representatives, is dedicated to ensuring your experience with us is outstanding.

What Sets Our Customer Service Apart?

Expertise – Our team members are extensively trained on our products, materials, and policies. When you contact us, you can expect accurate, comprehensive information that helps you make informed decisions.

Empathy – We understand that choosing furniture for your home is personal and significant. We approach every interaction with empathy and understanding, recognizing the importance of your investment.

Responsiveness – We prioritize prompt responses to all inquiries, understanding that your time is valuable. Whether you reach us by phone, email, or our contact form, you can expect a timely and helpful reply.

Follow-Through – We don’t just answer your questions—we follow through until your issue is resolved or your question is fully addressed. If we promise to get back to you, we do.

Accountability – If something goes wrong, we take responsibility and work to make it right. We believe in honest, transparent communication and will always do our best to find a fair resolution.

Our Customer Service Pledge

When you contact NIBRIA Furnishing, you can expect:

  1. A Warm Welcome – You’re not just a customer; you’re part of the NIBRIA family.

  2. Attentive Listening – We take the time to understand your needs, questions, and concerns.

  3. Clear Communication – We explain things in plain English, avoiding jargon and confusion.

  4. Expert Guidance – We share our knowledge to help you make the best decisions.

  5. Efficient Resolution – We work to resolve your issues as quickly and effectively as possible.

  6. Ongoing Support – We’re here for you even after your purchase, ensuring your satisfaction for years to come.

Before You Contact Us

To help us serve you more efficiently, we encourage you to explore the resources available on our website before reaching out. You may find that your question is already answered in one of the following sections:

Product Information

  • Browse our Product Catalog for detailed descriptions, specifications, and images.

  • Explore our Customization Options for information on wood types, stains, and finishes.

  • Read Product Reviews from other customers who have purchased and enjoyed our furniture.

Order Assistance

  • Check your Order Status by logging into your account on our website.

  • Review our Shipping Policy for information on delivery times, costs, and procedures.

  • Read our Returns and Refunds Policy for information on returns, exchanges, and refunds.

Policies and Information

  • Visit our FAQ Page for answers to the most commonly asked questions.

  • Review our Terms and Conditions for information on our policies and procedures.

  • Read our Privacy Policy to understand how we collect, use, and protect your information.

Design Inspiration

  • Explore our Blog for design ideas, product features, and furniture care tips.

  • Follow us on Social Media for inspiration, updates, and community engagement.

Connect With Us on Social Media

We love connecting with our customers through social media. Follow us for inspiration, updates, behind-the-scenes content, and exclusive offers.

Stay Updated:

  • Product Launches – Be the first to know about new collections and products.

  • Design Inspiration – Discover beautiful ways to incorporate NIBRIA furniture into your home.

  • Special Offers – Access exclusive promotions and discounts.

  • Company News – Stay informed about our growth, achievements, and community involvement.

  • Customer Spotlights – See how other customers are styling their NIBRIA pieces.

Engage With Us:

  • Share Your Photos – We love seeing NIBRIA furniture in your home! Tag us in your photos for a chance to be featured.

  • Ask Questions – Our social media team is ready to answer your questions and provide guidance.

  • Share Feedback – We value your feedback and use it to continually improve our products and services.

Our Location

Austin, Texas – Our Home Base

NIBRIA Furnishing is proudly headquartered in Austin, Texas. This vibrant city, known for its creative energy, entrepreneurial spirit, and appreciation for quality craftsmanship, provides the perfect environment for our company to thrive.

Why Austin?

  • Innovation Hub – Austin is a center of innovation and creativity, inspiring our team to push boundaries in design and customer service.

  • Creative Community – The city’s vibrant arts and culture scene influences our design philosophy and commitment to beauty.

  • Quality Lifestyle – Austin’s appreciation for quality, craftsmanship, and sustainability aligns with our values and mission.

  • Strategic Location – Our central location in the United States enables efficient distribution to customers nationwide.

Map and Directions

We are located at:

NIBRIA Furnishing LLC
5900 Balcones Drive #16655
Austin, TX, 78731
United States

Driving Directions:

If you’re planning to visit us, here are some general directions. We recommend using a GPS or mapping application for the most accurate and up-to-date directions.

From Downtown Austin:

  • Head north on Guadalupe Street toward West 9th Street

  • Continue onto Lamar Boulevard

  • Turn right onto West 35th Street

  • Continue onto Balcones Drive

  • Our location will be on your right

From Austin-Bergstrom International Airport:

  • Exit the airport and head north on Presidential Boulevard

  • Merge onto Highway 71 West

  • Take the exit toward US-183 North

  • Continue onto Loop 1 North (Mopac Expressway)

  • Take the exit toward Far West Boulevard

  • Turn onto Balcones Drive

  • Our location will be on your left

Parking Information:

Free parking is available for visitors. Please contact us in advance to schedule your visit and receive specific parking instructions.

Our Response Commitment

We understand that when you reach out to us, you’re seeking answers, solutions, or guidance. We take this responsibility seriously and have established clear response commitments to ensure you receive the service you deserve.

Phone Response Commitment

  • Answer Rate – We aim to answer at least 90% of calls within three rings during business hours.

  • Callback Promise – If we miss your call, we will return your voicemail within one business hour.

  • Resolution Time – We strive to resolve most inquiries during the initial call.

Email Response Commitment

  • Acknowledgment – You will receive a confirmation that we have received your email within one hour.

  • Initial Response – We provide an initial response within 24 hours during business days.

  • Comprehensive Response – For complex inquiries, we provide a comprehensive response within 48 hours.

  • Follow-Up – We continue to follow up until your inquiry is fully resolved.

Contact Form Response Commitment

  • Acknowledgment – You will receive an automated confirmation that we have received your form submission.

  • Initial Response – We provide an initial response within 24 hours during business days.

  • Comprehensive Response – For complex inquiries, we provide a comprehensive response within 48 hours.

Escalation Process

If you are not satisfied with the response you receive, or if your inquiry requires escalation to a supervisor or management, we have a clear process in place:

  1. Request Escalation – Simply let us know that you would like your issue escalated to a supervisor.

  2. Supervisor Review – A supervisor will review your case and provide a response within one business day.

  3. Management Review – If further escalation is needed, we will involve senior management to ensure your issue is resolved to your satisfaction.

Customer Feedback and Suggestions

We are committed to continuous improvement, and we believe that customer feedback is essential to this process. We welcome your suggestions, comments, and ideas for how we can serve you better.

How to Provide Feedback

  • Email – Send your feedback to marga.trading.amz@gmail.com

  • Contact Form – Use our online contact form to share your thoughts.

  • Phone – Call us at (+1) 254-467-2460 to share your feedback verbally.

  • Social Media – Connect with us on social media to share your experiences and suggestions.

  • Reviews – Leave a review on our website or on third-party platforms.

What We Do With Your Feedback

  1. Review – We carefully review all feedback we receive.

  2. Action – Where possible, we take action to address suggestions and improve our products and services.

  3. Follow-Up – We may reach out to you for additional information or to let you know how we’ve acted on your feedback.

  4. Continuous Improvement – Your feedback drives our evolution and helps us serve you better.

Join Our Community

When you choose NIBRIA Furnishing, you’re not just buying furniture—you’re joining a community of people who appreciate quality craftsmanship, beautiful design, and exceptional service. We invite you to become part of our community:

Our Community Values

  • Appreciation for Craftsmanship – We celebrate the art of woodworking and the beauty of solid hardwood furniture.

  • Commitment to Quality – We believe in investing in pieces that will last generations.

  • Respect for Tradition – We honor the traditions of American woodworking while embracing modern design.

  • Sustainability – We value furniture that is built to last and responsibly sourced.

  • Connection – We believe in building relationships with our customers and community.

How to Engage

  • Follow Us – Stay connected through our social media channels.

  • Subscribe – Sign up for our email newsletter for updates, inspiration, and exclusive offers.

  • Share – Share your NIBRIA furniture photos and experiences.

  • Review – Leave a review to help other customers discover NIBRIA Furnishing.

  • Refer – Refer friends and family to us—we love welcoming new customers into our community.

Frequently Asked Questions About Contacting Us

Is my personal information secure when I contact you?

Yes. We take your privacy and security seriously. Our website uses SSL encryption to protect your information, and we never share your personal information with third parties without your consent. For more information, please review our Privacy Policy.

Do you have customer service representatives who speak Spanish?

Our primary language is English. If you need assistance in Spanish or another language, please let us know, and we will do our best to accommodate your request or connect you with a representative who can assist you in your preferred language.

What if I’m not satisfied with the service I receive?

We take customer satisfaction very seriously. If you’re not satisfied with the service you receive, please ask to speak with a supervisor. We will do everything we can to address your concerns and ensure your satisfaction.

Can I track my order online?

Yes! You can track your order by logging into your account on our website. You will also receive shipping confirmation and tracking information via email once your order has shipped.

Do you offer international customer support?

Yes! We serve customers worldwide and are happy to assist international customers with their inquiries. Please contact us via email for international inquiries, as phone support may be limited for international calls.

We Look Forward to Connecting With You

At NIBRIA Furnishing, we believe that every interaction is an opportunity to build a relationship and demonstrate our commitment to quality and service. Whether you’re exploring our collections for the first time, seeking guidance on customization, or need assistance with an order, we are here to help.

Thank you for considering NIBRIA Furnishing for your furniture needs. We look forward to connecting with you, learning about your vision for your home, and helping you create spaces that are beautiful, functional, and built to last.

Visit Us Online: https://nibria.store

Call Us: (+1) 254-467-2460

Email Us: marga.trading.amz@gmail.com

Visit Us: 5900 Balcones Drive #16655, Austin, TX, 78731, US

NIBRIA Furnishing LLC – Crafting Heirlooms, Building Legacies, One Piece at a Time.