Asked Questions (FAQ)

Welcome to Our FAQ Page

At NIBRIA Furnishing, we understand that purchasing furniture for your home is a significant decision—one that comes with many questions. Whether you’re exploring our collections for the first time, considering a custom order, or wondering about shipping and delivery, we’re here to provide clear, helpful answers.

We’ve compiled this comprehensive list of frequently asked questions to address the most common inquiries we receive from our customers. From product details and customization options to payment methods, shipping, returns, and everything in between, you’ll find the information you need right here.

If you don’t find the answer to your question below, please don’t hesitate to reach out to our customer service team. We’re always happy to help and we’re committed to ensuring your experience with NIBRIA Furnishing is exceptional from start to finish.

General Questions

What is NIBRIA Furnishing?

NIBRIA Furnishing is a premium American furniture company specializing in handcrafted solid wood furnishings for homes across the United States and around the world. We design and craft heirloom-quality pieces from premium American hardwoods, including Red Oak, Brown Maple, Rustic Cherry, Cherry, Hard Maple, Quarter Sawn White Oak, Hickory, and Walnut. Our current collections include Tables, Seating, and Storage, and we are actively expanding into Bedroom, Living Room, and Office furniture categories.

Where is NIBRIA Furnishing located?

Our headquarters is located in Austin, Texas, at 5900 Balcones Drive #16655, Austin, TX, 78731, US. While we operate primarily as an online retailer, we welcome customer inquiries through our website, phone, and email channels.

Is your furniture really made in the USA?

Yes! All NIBRIA Furnishing products are proudly made in the United States. We believe in supporting American craftsmanship and local economies. Our furniture is crafted by skilled American artisans using solid hardwoods sourced from responsible, managed forests. When you purchase from NIBRIA Furnishing, you’re investing in American-made quality that supports jobs and communities across the country.

What types of wood do you use?

We offer a carefully curated selection of premium American hardwoods, each with its own unique character, grain pattern, and color palette:

  • Red Oak – A classic choice with prominent grain and warm reddish-brown tones. Durable and versatile.

  • Brown Maple – Known for its consistent, fine grain and warm brown color. Takes stain beautifully.

  • Rustic Cherry – Features natural character marks and a rich, warm patina that deepens with age.

  • Cherry – Prized for its smooth grain and rich, reddish-brown color that darkens beautifully over time.

  • Hard Maple – A dense, durable wood with a fine, subtle grain and creamy white to light brown color.

  • Quarter Sawn White Oak – Features distinctive ray flecks and a tight grain pattern. Highly stable and durable.

  • Hickory – Known for its dramatic grain variations and exceptional strength. Rustic and characterful.

  • Walnut – Prized for its rich, dark brown color and straight, open grain. Elegant and sophisticated.

What finishes and stains do you offer?

We offer a wide range of stains and finishes to complement your personal style and home decor. Our finishes are designed to protect your furniture while enhancing the natural beauty of the wood. During the customization process, you can choose from our selection of stains, ranging from light and natural to rich and dark. We also offer different sheen levels, from matte to high gloss, to achieve your desired look.

Do you offer customization options?

Absolutely! One of the hallmarks of NIBRIA Furnishing is our commitment to customization. We understand that every home is unique, and we want your furniture to be a perfect reflection of your personal style. Our customization options include:

  • Wood Type – Choose from our selection of premium American hardwoods

  • Stain and Finish – Select from a variety of stain colors and sheen levels

  • Size – Many of our pieces are available in multiple sizes to fit your space

  • Extensions – Add extensions to tables for additional seating capacity

  • Upholstery – For seating, choose from wood or upholstered seats with various fabric options

Do you sell bedroom, living room, or office furniture?

Yes, we are actively expanding our product offerings! While our current collections focus on Tables, Seating, and Storage, we are developing comprehensive collections for Bedroom, Living Room, and Office spaces. These new collections will feature the same commitment to quality, the same range of premium American hardwoods, and the same dedication to craftsmanship that defines all NIBRIA Furnishing pieces. Stay tuned for updates on our website and social media channels!

How can I stay updated on new products and collections?

The best way to stay informed about new product launches, collections, and special offers is to:

  • Visit Our Website – Check nibria.store regularly for updates

  • Subscribe to Our Newsletter – Sign up on our website to receive email updates

  • Follow Us on Social Media – Connect with us on our social media channels for the latest news and inspiration

Product Questions

What is the difference between solid wood and veneer?

This is one of the most important questions to ask when investing in furniture. Here’s the difference:

Solid Wood – Our furniture is constructed entirely from solid hardwoods. This means every visible surface, as well as the structural components, is made from real wood. Solid wood furniture:

  • Is exceptionally durable and long-lasting

  • Can be refinished and repaired over time

  • Develops a beautiful patina with age

  • Has natural variations in grain that add character and uniqueness

  • Represents a true investment that can be passed down through generations

Veneer – Veneer furniture uses a thin layer of real wood applied over a substrate of particleboard, MDF, or plywood. Veneer furniture:

  • Is generally less expensive

  • Is less durable and cannot be refinished easily

  • May delaminate or peel over time

  • Lacks the character and warmth of solid wood

  • Is typically not designed to last for generations

At NIBRIA Furnishing, we believe in the quality, beauty, and durability of solid wood. Every piece we craft is built from solid American hardwoods to ensure it stands the test of time.

How do I care for my NIBRIA Furnishing furniture?

Proper care will ensure your NIBRIA Furnishing piece remains beautiful for generations:

Regular Dusting – Dust your furniture regularly with a soft, dry microfiber cloth. This prevents dust from accumulating and scratching the finish.

Cleaning – For deeper cleaning, use a slightly damp cloth with mild soap, then dry immediately with a soft cloth. Never use harsh chemicals, abrasive cleaners, or furniture polish that contains silicone, as these can damage the finish.

Protection – Use coasters, placemats, and trivets to protect surfaces from heat, moisture, and spills. Wipe up spills immediately to prevent staining.

Avoid Sun Exposure – Prolonged direct sunlight can fade and damage wood finishes. Position furniture away from windows or use curtains and blinds to filter UV rays.

Maintain Humidity – Wood is a natural material that responds to changes in humidity. Maintain a consistent indoor humidity level (between 40-60%) to prevent warping, cracking, or splitting.

Periodic Polishing – For occasional polishing, use a high-quality furniture polish specifically designed for wood furniture. Apply sparingly and buff to a shine.

Will there be natural variations in my furniture?

Yes! One of the most beautiful aspects of solid wood furniture is that each piece is unique. Because our furniture is crafted from natural hardwoods, you can expect variations in:

  • Wood Grain – The grain pattern is unique to each piece of wood

  • Color – Natural color variations occur even within the same wood species

  • Texture – Minor variations in texture add to the character of the piece

  • Character Marks – Knots, mineral streaks, and other natural markings are not defects but features that add to the beauty and authenticity of solid wood

These variations are not imperfections—they are the hallmarks of genuine, high-quality solid wood furniture. No two pieces will ever be exactly alike, and that’s what makes your NIBRIA Furnishing piece truly one of a kind.

Are your finishes non-toxic and safe?

Yes! We are committed to the safety of our customers and their families. Our finishes are:

  • Low VOC – We use finishes with low volatile organic compound (VOC) emissions

  • Non-Toxic – Our finishes are safe for use in homes with children and pets

  • Durable – Our finishes are designed to protect your furniture while being safe for your family

We believe that exceptional furniture should be both beautiful and safe, and we take this commitment seriously.

How do I choose the right size table for my space?

Choosing the right size table is essential for creating a comfortable and functional dining space. Here are some guidelines:

Measure Your Space – Start by measuring the dimensions of your dining area. Allow at least 36-42 inches of clearance around the table for comfortable movement and chair pulling.

Consider Seating Capacity – Determine how many people you typically need to seat. As a general rule:

  • 48″ round table: Seats 4-6 people

  • 54″ round table: Seats 6-8 people

  • 60″ round table: Seats 8-10 people

  • Extension tables: Can accommodate additional guests when extended

Think About Scale – A table that is too large can overwhelm a space, while one that is too small can look out of proportion. Consider the scale of your room and other furniture.

Consider Extensions – Our extension tables offer flexibility, allowing you to accommodate more guests when needed while maintaining a comfortable size for everyday use.

What is the difference between a pedestal table and a leg table?

Pedestal Tables – These tables feature a central support column (or columns) instead of legs at the corners. Benefits include:

  • More legroom for diners

  • Easier to fit additional chairs around the table

  • Clean, modern appearance

  • Available in single or double pedestal configurations

Leg Tables – These tables feature legs at the corners or along the sides. Benefits include:

  • Classic, traditional appearance

  • Excellent stability

  • Wide variety of leg styles available

  • Can accommodate trestle-style designs

Both styles offer excellent quality and durability, and the choice ultimately comes down to your personal preference and the aesthetic of your dining space.

Ordering and Payment Questions

How do I place an order?

Placing an order with NIBRIA Furnishing is simple and secure:

  1. Browse Our Collections – Explore our website to find the perfect piece for your home

  2. Select Your Options – Choose your wood type, stain, size, and any customization options

  3. Add to Cart – Add your selected item to your shopping cart

  4. Review Your Order – Check your selections, quantity, and total

  5. Proceed to Checkout – Enter your shipping and billing information

  6. Choose Payment Method – Select your preferred payment option (credit card, debit card, Apple Pay, or Google Pay)

  7. Confirm Your Order – Review and confirm your order

  8. Receive Confirmation – You’ll receive an order confirmation email with your order details

What payment methods do you accept?

We accept a variety of secure payment methods through our payment processor, Stripe:

  • Credit Cards – Visa, Mastercard, American Express, and Discover

  • Debit Cards – All major debit cards bearing Visa, Mastercard, or Discover logos

  • Apple Pay – For Apple device users

  • Google Pay – For Android and Google ecosystem users

All transactions are processed securely, and your payment information is never stored on our servers.

Is it safe to use my credit card on your website?

Absolutely! We take your security seriously. Our payment processing is handled by Stripe, a PCI Level 1 certified payment processor—the highest level of certification in the payment industry. This means:

  • Your payment information is encrypted using TLS 1.2 or higher

  • Your full credit card number is never stored on our servers

  • Stripe uses tokenization to replace your card information with a unique, non-reversible token

  • Advanced fraud detection systems monitor all transactions

You can shop with complete confidence knowing that your financial information is protected.

Will I be charged sales tax?

Sales tax will be calculated based on your shipping address and displayed during checkout before you confirm your order. The applicable tax rate will be determined by the state and local tax laws where your order is being shipped.

Do you offer financing or payment plans?

Currently, we do not offer financing or payment plans. We are always exploring ways to make our furniture more accessible to our customers, and we may offer additional payment options in the future. Please check back for updates.

Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact us immediately at (+1) 254-467-2460 or marga.trading.amz@gmail.com. We’ll do our best to accommodate your request, but please note:

  • Orders that have already been processed or shipped cannot be canceled or modified

  • Custom orders cannot be canceled once production has begun

  • Changes may be subject to additional fees

The sooner you contact us, the more likely we are to be able to assist you.

How do I know if my order was successful?

You will receive an order confirmation email shortly after placing your order. This email will include:

  • Your order number

  • A summary of your order details

  • Your shipping and billing information

  • Your total charges

If you don’t receive a confirmation email within a few hours, please check your spam or junk folder. If you still can’t find it, please contact us to verify that your order was successfully placed.

What happens if my payment is declined?

If your payment is declined, we will notify you and provide you with an opportunity to update your payment information. Your order will not be processed until payment is successfully completed. We recommend:

  • Checking that your card information is entered correctly

  • Ensuring you have sufficient funds available

  • Contacting your bank or card issuer if you believe the decline is in error

Shipping and Delivery Questions

How much does shipping cost?

Shipping costs are calculated based on your location and the size and weight of your order. The shipping cost will be displayed during checkout before you confirm your order. We strive to offer competitive shipping rates while ensuring your furniture arrives safely and on time.

How long does shipping take?

Shipping times vary depending on your location and the specific product. Standard shipping typically takes:

  • Domestic (United States) – 5-14 business days depending on your location

  • International – Shipping times vary by destination

Please note that these are estimated delivery times and are not guaranteed. Factors such as weather, holidays, and carrier delays may affect delivery times.

Do you ship internationally?

Yes! NIBRIA Furnishing proudly serves customers around the world. We ship to countries across every continent. International shipping costs and delivery times vary by destination. Please contact us for a specific shipping quote for international orders.

How will my furniture be shipped?

We take great care in packaging and shipping your furniture to ensure it arrives in perfect condition:

  • Professional Packaging – Your furniture is carefully packaged using high-quality materials designed to protect it during transit

  • White Glove Delivery – For certain large items, we offer white glove delivery service where the delivery team brings your furniture into your home and places it in your desired room

  • Tracking – You will receive tracking information via email once your order has shipped

  • Signature Required – For large and valuable items, a signature may be required upon delivery

What should I do when my furniture arrives?

When your furniture is delivered, please follow these steps:

  1. Inspect Immediately – Carefully inspect your furniture before signing the delivery receipt

  2. Note Any Damage – If you notice any damage, note it clearly on the delivery receipt before signing

  3. Take Photos – Take clear photos of any damage to the packaging or furniture

  4. Contact Us – If you discover damage, contact us within 48 hours of delivery

What if my furniture arrives damaged?

While we take every precaution to ensure your furniture arrives in perfect condition, damage can occasionally occur during shipping. If your furniture arrives damaged:

  1. Document the Damage – Take clear photos of the damage and packaging

  2. Contact Us Immediately – Reach out to us within 48 hours of delivery

  3. Provide Documentation – Send us the photos along with your order number

  4. Resolution – We will work with you to determine the best resolution, which may include replacement, partial refund, or full return

Do I need to be home for delivery?

For large items, a signature is typically required upon delivery. This ensures that your furniture is received safely and that you have the opportunity to inspect it before accepting delivery. If you cannot be home, you may be able to arrange for the carrier to leave the item with a neighbor or at a secure location, but this is at your own risk.

Can I track my shipment?

Yes! Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track your shipment through the carrier’s website. You can also log into your account on our website to view your order status.

Returns, Refunds, and Exchanges Questions

What is your return policy?

We offer a 30-Day Satisfaction Guarantee. You may return eligible items within 30 days of delivery for a refund or exchange, provided the item is in its original condition and packaging. Please refer to our Refund and Return Policy for complete details.

Can I return a custom order?

Custom orders cannot be returned unless they arrive damaged or defective. Because custom pieces are made specifically to your specifications, we cannot accept returns on these items. We encourage you to carefully review your customization choices before placing your order.

How do I initiate a return?

To initiate a return, please contact our customer service team:

  • Phone: (+1) 254-467-2460

  • Email: marga.trading.amz@gmail.com

Please have your order number ready. We will provide you with a Return Authorization Number and detailed return instructions.

How long does it take to receive my refund?

Once we receive and inspect your return, we initiate the refund through Stripe. Refunds typically appear on your statement within 5-10 business days, depending on your bank or card issuer. We strive to process refunds as quickly as possible.

Do I have to pay for return shipping?

For returns that are not due to our error (e.g., you changed your mind), you are responsible for the cost of return shipping. If the return is due to our error (e.g., we shipped the wrong item or the item arrived damaged), we will provide a prepaid shipping label at no cost to you.

What is a restocking fee?

A restocking fee is a fee that may be charged for returns that are not due to our error. The fee helps cover the cost of inspecting, refurbishing, and restocking returned items. Restocking fees typically range up to 15% of the purchase price. Restocking fees may be waived for returns initiated within 30 days of delivery.

Can I exchange an item instead of returning it?

Yes! If you love the quality of your NIBRIA Furnishing piece but it’s not quite the right size, color, or style, we offer exchanges. Contact our customer service team to initiate an exchange.

What if I received the wrong item?

If you received the wrong item, please contact us immediately. We will arrange for the correct item to be shipped to you at no additional cost, and we will provide a prepaid shipping label for the return of the incorrect item.

Customization and Special Orders Questions

What is considered a custom order?

A custom order includes any item that is made specifically to your specifications, including:

  • Items with custom dimensions

  • Items with custom wood types or finishes

  • Items with custom design modifications

  • Items that require special handling or production

How long does a custom order take?

Custom orders require additional production time. The timeline varies depending on the complexity of the customization and our current production schedule. We will provide you with an estimated completion date when you place your custom order. Please note that estimated dates are not guaranteed and may be affected by factors outside our control.

Can I cancel a custom order?

Once production has begun on a custom order, it cannot be canceled. We encourage you to carefully review your customization choices before placing your order. If you have questions or need guidance, our customer service team is here to help.

Is a deposit required for custom orders?

A non-refundable deposit of up to 50% may be required for custom orders at the time of purchase. The remaining balance is due upon completion of your order. The deposit ensures that we can begin production on your unique piece.

What if my custom order arrives damaged?

If your custom order arrives damaged, please contact us immediately. We will work with you to determine the best resolution, which may include repair or replacement. We understand that custom orders are especially important to you, and we will prioritize resolving any issues.

Warranty and After-Sales Questions

What does your warranty cover?

We offer a one-year warranty on all NIBRIA Furnishing products. This warranty covers defects in materials and workmanship, including:

  • Structural defects (e.g., joint failure, warping)

  • Finish defects (e.g., peeling, cracking, discoloration)

  • Hardware defects (e.g., broken hinges, drawer slides)

Please refer to our Refund and Return Policy for complete warranty details.

What does your warranty not cover?

Our warranty does not cover:

  • Normal wear and tear from regular use

  • Damage caused by misuse, abuse, accidents, or improper care

  • Damage caused by improper assembly

  • Damage from exposure to extreme temperatures, humidity, or direct sunlight

  • Minor scratches, dents, or cosmetic blemishes

  • Damage caused by moving or transporting the furniture after delivery

How do I make a warranty claim?

To make a warranty claim, please contact us at:

  • Phone: (+1) 254-467-2460

  • Email: marga.trading.amz@gmail.com

Please provide your order number, a description of the defect, clear photos of the affected area, and your contact information. We will review your claim and determine the appropriate resolution.

Can I repair my furniture if it gets damaged?

We recommend contacting us for guidance on repairs. In some cases, we may be able to recommend professional repair services or provide replacement parts. Attempting to repair your furniture yourself may void your warranty, so please consult with us first.

Account and Website Questions

Do I need to create an account to place an order?

While you can check out as a guest, we recommend creating an account for the best experience. With an account, you can:

  • Save your shipping and billing information for faster checkout

  • Track your order status

  • View your order history

  • Manage your preferences

  • Receive exclusive offers and updates

How do I reset my password?

If you’ve forgotten your password, you can reset it by:

  1. Clicking on the “Forgot Password” link on the login page

  2. Entering the email address associated with your account

  3. Following the instructions sent to your email to reset your password

If you continue to have issues, please contact us for assistance.

How do I update my account information?

You can update your account information by logging into your account and navigating to your account settings. From there, you can update your name, email address, shipping address, billing address, and password.

Is my personal information secure?

Yes! We take your privacy and security seriously. Our website uses SSL encryption to protect your personal information, and we never share your information with third parties without your consent. Please refer to our Privacy Policy for complete details.

International Orders Questions

Do you ship to my country?

We ship to countries around the world. If you’re unsure whether we ship to your country, please contact us, and we’ll be happy to confirm.

How much does international shipping cost?

International shipping costs vary by destination. The shipping cost will be calculated and displayed during checkout before you confirm your order. Please contact us if you need a specific shipping quote for your location.

How long does international shipping take?

International shipping times vary by destination and shipping method. Typically, international delivery takes 7-21 business days, depending on your location and customs processing times.

Will I have to pay customs duties or import taxes?

You may be responsible for customs duties, import taxes, and other fees associated with international shipping. These fees are determined by your country’s customs authorities and are not included in our shipping charges. We recommend checking with your local customs office for information on potential fees.

Can I track my international order?

Yes! Once your international order has shipped, you will receive tracking information via email. You can use this information to track your shipment through the carrier’s website.

Sustainability and Responsibility Questions

Is your wood responsibly sourced?

Yes! We are committed to responsible sourcing and sustainable practices. Our hardwoods are sourced from managed forests, ensuring sustainable harvesting practices. We believe that furniture built to last generations is inherently sustainable, and we take our environmental responsibility seriously.

What is your commitment to sustainability?

Our commitment to sustainability includes:

  • Responsible Sourcing – Using wood from managed forests

  • Durable Products – Creating furniture that lasts generations, reducing the need for replacement

  • Waste Reduction – Minimizing waste in our manufacturing processes

  • Local Manufacturing – Supporting local economies and reducing transportation emissions

  • Quality Materials – Using solid hardwoods rather than particleboard or veneers that may contain harmful chemicals

Do you support American manufacturing?

Absolutely! We are proud to manufacture all of our furniture in the United States. This commitment supports American jobs, local economies, and the preservation of traditional woodworking skills. When you purchase from NIBRIA Furnishing, you’re investing in American craftsmanship and quality.

Contact and Support Questions

How do I contact customer service?

You can reach our customer service team through multiple channels:

  • Phone: (+1) 254-467-2460

  • Email: marga.trading.amz@gmail.com

  • Contact Form: Available on our website

  • Address: 5900 Balcones Drive #16655, Austin, TX, 78731, US

What are your customer service hours?

Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM (Central Time). We strive to respond to all inquiries as quickly as possible.

What should I do if I have a problem with my order?

If you have any issues with your order, please contact us immediately. We’re committed to resolving any problems promptly and to your satisfaction. Please have your order number ready when you contact us.

Can I provide feedback about my experience?

Absolutely! We value your feedback and use it to continually improve our products and services. You can provide feedback by:

  • Email – Send your feedback to marga.trading.amz@gmail.com

  • Contact Form – Use our online contact form

  • Phone – Call us at (+1) 254-467-2460

  • Reviews – Leave a review on our website

How do I stay informed about new products and promotions?

The best way to stay informed is to:

  • Subscribe to Our Newsletter – Sign up on our website

  • Follow Us on Social Media – Connect with us for updates and inspiration

  • Visit Our Website Regularly – Check nibria.store for new products and announcements

Still Have Questions?

We understand that you may have questions that aren’t covered here. Whether you’re curious about a specific product, need help with customization, or have a unique situation, we’re here to help. Our customer service team is knowledgeable, friendly, and ready to assist you.

Contact Us:

  • Phone: (+1) 254-467-2460

  • Email: marga.trading.amz@gmail.com

  • Address: 5900 Balcones Drive #16655, Austin, TX, 78731, US

  • Website: https://nibria.store

We look forward to hearing from you and helping you create the home of your dreams with beautiful, handcrafted NIBRIA Furnishing furniture.