Refund and Return Policy – NIBRIA Furnishing LLC

Our Commitment to Your Complete Satisfaction

At NIBRIA Furnishing, we understand that choosing furniture for your home is a deeply personal decision. Whether you’re selecting a solid wood dining table that will serve as the centerpiece of family gatherings, investing in seating that will provide comfort and style for years to come, or exploring our expanding collections for the Bedroom, Living Room, and Office, we want you to feel completely confident in your purchase.

We stand behind the quality of every piece we craft. Our furniture is built from premium American hardwoods by skilled artisans who take pride in their work, and we are confident that you will love your NIBRIA Furnishing piece. However, we also recognize that sometimes a piece may not be quite right for your space, or you may simply change your mind. That’s why we’ve developed a refund and return policy that is fair, transparent, and designed with your satisfaction as our highest priority.

Our goal is to make the return process as straightforward and hassle-free as possible, so you can shop with complete peace of mind. We believe that exceptional furniture deserves an exceptional shopping experience—and that includes a return policy that respects your needs and protects your investment.

30-Day Satisfaction Guarantee

We are so confident in the quality and beauty of our furniture that we offer a 30-Day Satisfaction Guarantee on all purchases. This means you have 30 days from the date of delivery to decide if your NIBRIA Furnishing piece is the perfect fit for your home.

What Our Satisfaction Guarantee Means for You

Peace of Mind – You can shop with confidence, knowing that if your furniture isn’t quite right, you have options.
No Pressure – Take your time to live with your furniture, see how it fits in your space, and ensure it meets your expectations.
Simple Process – If you decide to return your item, our team will guide you through the process step by step.

What Is Covered

Our Satisfaction Guarantee covers all furniture purchased directly from NIBRIA Furnishing through our website or authorized channels. This includes:

All products from our Tables collection
All products from our SEATING collection
All products from our STORAGE collection
All products from our upcoming Bedroom, Living Room, and Office collections

What Is Not Covered

While we strive to accommodate every customer’s needs, there are certain situations that fall outside our Satisfaction Guarantee:

Custom Orders – Because custom pieces are made specifically to your specifications, they cannot be returned unless they arrive damaged or defective.
Final Sale Items – Items marked as “Final Sale” or “Clearance” are not eligible for return.
Items Damaged After Delivery – Once your furniture has been delivered and accepted, we are not responsible for damage that occurs due to misuse, accidents, or improper care.
Items That Have Been Altered – Furniture that has been modified, repaired, or altered in any way after delivery is not eligible for return.

Return Eligibility Criteria

To ensure a smooth and efficient return process, please review the following eligibility criteria before initiating a return.

Condition Requirements

To be eligible for a return, your item must meet the following conditions:

Unused Condition – The item must be in the same condition as when it was delivered. It should show no signs of use, wear, or damage beyond what is expected from normal handling during delivery inspection.
Original Packaging – The item should be returned in its original packaging, if possible. If the original packaging is not available, please ensure the item is packed securely to prevent damage during transit.
All Components Included – All accessories, hardware, and documentation that were included with the item must be returned.
No Modifications – The item must not have been modified, assembled, or disassembled beyond what is necessary for inspection upon delivery.

Timeframe Requirements

Return Request – You must initiate your return request within 30 days of the delivery date.
Return Shipment – Once your return is authorized, you must ship the item back to us within 14 days of receiving your return authorization.

Documentation Requirements

Proof of Purchase – Please have your order number or proof of purchase ready when initiating a return.
Order Number – Your order number helps us locate your purchase and process your return quickly.

How to Initiate a Return

We’ve designed our return process to be simple and straightforward. If you need to return an item, please follow these steps:

Step 1: Contact Our Customer Service Team

Begin by reaching out to our customer service team to initiate your return. You can contact us via:

Phone: ((+84) 981998039
Email: voquanghuy2706@gmail.com
Contact Form: Available on our website

When you contact us, please have the following information ready:

Your full name
Your order number
The item(s) you wish to return
The reason for your return
Whether you prefer a refund or exchange

Step 2: Receive Your Return Authorization

Our customer service team will review your request and provide you with a Return Authorization (RA) Number. This number is essential for processing your return and should be clearly marked on the outside of your return package.

We will also provide you with:

Return Instructions – Detailed instructions on how to package and ship your item.
Return Shipping Address – The address to which you should send your return.
Return Shipping Options – Information on how to ship your item back to us.

Step 3: Package Your Item Securely

Proper packaging is essential to ensure your item arrives back to us in good condition. Please follow these packaging guidelines:

Use Original Packaging – If possible, use the original packaging that your item arrived in. This packaging was designed specifically to protect your furniture during transit.
Secure All Components – Ensure that all components are securely fastened and cannot move around during transit.
Protect Corners and Edges – Use additional padding, bubble wrap, or corner protectors to safeguard vulnerable areas.
Seal the Package – Use strong packing tape to seal all seams and edges.
Label Clearly – Clearly write your Return Authorization Number on the outside of the package.

Step 4: Ship Your Return

Ship your return package to the address provided by our customer service team. We recommend using a shipping method that provides tracking and insurance, as we are not responsible for items that are lost or damaged during return shipping.

Important: You are responsible for the cost of return shipping unless the return is due to our error (e.g., you received the wrong item or a defective product). If the return is due to our error, we will provide you with a prepaid shipping label.

Step 5: Inspection and Processing

Once we receive your return package, our team will inspect the item to ensure it meets our return eligibility criteria. This inspection typically takes 3-5 business days.

After inspection, we will process your refund or exchange as follows:

Refund – If you requested a refund, we will issue the refund to your original payment method.
Exchange – If you requested an exchange, we will process your new order.

Step 6: Confirmation

You will receive confirmation via email once your refund has been processed or your exchange has been initiated. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or card issuer.

Refund Options

We offer several refund options to accommodate your preferences:

Full Refund

If you return an eligible item within the 30-day window, we will issue a full refund to your original payment method. This refund includes:

Purchase Price – The full price you paid for the item.
Sales Tax – Any applicable sales tax that was charged.

Please Note: Shipping costs are non-refundable unless the return is due to our error (e.g., you received the wrong item or a defective product).

Partial Refund

In certain circumstances, we may issue a partial refund. This may occur if:

Item Shows Signs of Use – If the returned item shows signs of use beyond what is expected from normal inspection, we may deduct a restocking fee or issue a partial refund.
Missing Components – If the returned item is missing accessories, hardware, or documentation, we may deduct the cost of these missing items.
Damaged Packaging – If the item was not packaged properly and sustains damage during return shipping, we may deduct the cost of repairs.

Store Credit

If you prefer, we can issue store credit instead of a refund to your original payment method. Store credit can be used for future purchases on our website and never expires.

Benefits of Store Credit:

No Expiration – Use your credit whenever you’re ready.
Easy to Use – Simply apply your credit at checkout.
Flexible – Use it for any item in our collection.

Exchanges

If you love the quality of your NIBRIA Furnishing piece but it’s not quite the right size, color, or style, we offer exchanges. We want you to have the perfect piece for your home, and we’re happy to help you find it.

How Exchanges Work

Initiate the Exchange – Contact our customer service team to initiate an exchange.
Receive Exchange Authorization – We’ll provide you with an Exchange Authorization Number and instructions for returning your current item.
Return Your Item – Ship your current item back to us following our return guidelines.
Place Your New Order – Once we receive and inspect your returned item, we’ll process your new order for the replacement item.
Shipping Your New Item – Your new item will be shipped to you once the exchange is processed.

Exchange Costs

Return Shipping – You are responsible for the cost of return shipping for exchanges, unless the exchange is due to our error.
New Item Shipping – Shipping costs for the new item will be calculated based on your location and the size/weight of the item.
Price Differences – If the replacement item is more expensive than the original, you will be responsible for the price difference. If it is less expensive, we will refund the difference.

Exchange Timeframe

To be eligible for an exchange, you must initiate the exchange within 30 days of the delivery date. Once your returned item is received and inspected, we will process your new order promptly.

Damaged or Defective Items

We take great care in crafting and packaging our furniture to ensure it arrives in perfect condition. However, in the rare event that your item arrives damaged or defective, we want to make it right as quickly and easily as possible.

What to Do If Your Item Arrives Damaged

Inspect Immediately – Please inspect your furniture upon delivery. If you notice any damage, please note it on the delivery receipt before signing.
Document the Damage – Take clear photos of the damage, including shots of the packaging and the affected areas of the furniture.
Contact Us Immediately – Reach out to our customer service team within 48 hours of delivery to report the damage.
Provide Documentation – Send us the photos of the damage along with your order number.
Resolution – We will work with you to determine the best resolution, which may include:
- Replacement – We will ship a replacement item to you at no additional cost.
- Partial Refund – If you prefer to keep the item despite minor damage, we may offer a partial refund.
- Return and Refund – If the damage is significant, we will arrange for return shipping and issue a full refund.

Defective Items

If your item has a manufacturing defect that affects its functionality or appearance, please contact us. Our warranty covers defects in materials and workmanship, and we will work with you to resolve the issue.

Warranty Information

At NIBRIA Furnishing, we stand behind the quality of our craftsmanship. Our furniture is built from solid American hardwoods by skilled artisans, and we are confident in its durability and longevity.

What Our Warranty Covers

Our warranty covers defects in materials and workmanship for a period of one year from the date of delivery. This includes:

Structural Defects – Issues with the structural integrity of the piece, such as joint failure or warping.
Finish Defects – Issues with the finish, such as peeling, cracking, or discoloration.
Hardware Defects – Issues with hardware, such as broken hinges or drawer slides.

What Our Warranty Does Not Cover

Our warranty does not cover:

Normal Wear and Tear – Over time, furniture naturally shows signs of use. This is not covered by our warranty.
Damage from Improper Use – Damage caused by misuse, accidents, or improper care is not covered.
Damage from Improper Assembly – If you assemble the furniture yourself and damage occurs during assembly, this is not covered.
Damage from Environmental Factors – Damage caused by exposure to extreme temperatures, humidity, or sunlight is not covered.
Cosmetic Damage – Minor scratches, dents, or blemishes that do not affect the functionality of the piece are not covered.

How to Make a Warranty Claim

If you believe your item has a defect covered by our warranty, please contact us:

Phone: ((+84) 981998039
Email: voquanghuy2706@gmail.com

Please provide:

Your order number
A description of the defect
Photos of the affected area
Your contact information

We will review your claim and determine the appropriate resolution, which may include repair, replacement, or refund.

Restocking Fees

In most cases, we do not charge restocking fees for returns. However, there are certain situations where a restocking fee may apply:

When a Restocking Fee May Apply

Non-Defective Returns – For returns that are not due to our error (e.g., you changed your mind), we may charge a restocking fee of up to 15% of the purchase price.
Items Returned in Unsellable Condition – If an item is returned in a condition that prevents us from reselling it as new, we may charge a restocking fee to cover the cost of refurbishment.
Large or Heavy Items – For large or heavy items that require special handling for return, a restocking fee may apply.

When Restocking Fees Are Waived

Damaged or Defective Items – If you received a damaged or defective item, no restocking fee will be charged.
Wrong Item Shipped – If we shipped the wrong item, no restocking fee will be charged.
Returns Within 30 Days – For returns initiated within 30 days of delivery, we typically waive restocking fees.

Return Shipping

Understanding the return shipping process is an important part of your return experience. Here’s what you need to know:

Who Pays for Return Shipping?

Customer’s Responsibility – For returns that are not due to our error (e.g., you changed your mind), you are responsible for the cost of return shipping.
Our Responsibility – If the return is due to our error (e.g., we shipped the wrong item or the item arrived damaged), we will provide you with a prepaid shipping label at no cost to you.

How to Ship Your Return

We recommend using a shipping method that provides:

Tracking – So you can monitor the progress of your return.
Insurance – To protect your item in case of loss or damage during transit.
Signature Confirmation – To ensure the package is delivered and signed for.

Return Shipping Address

You will receive the return shipping address when we provide your Return Authorization Number. Please do not ship returns to any address other than the one provided, as this may delay processing.

International Returns

For international returns, please contact our customer service team for specific instructions. International return shipping costs and procedures may vary depending on your location.

Non-Returnable Items

While we strive to accommodate all returns, certain items are not eligible for return:

Custom Orders

Because custom pieces are made specifically to your specifications, they cannot be returned unless they arrive damaged or defective. Custom orders include:

Items with custom dimensions
Items with custom wood types or finishes
Items with custom design modifications

Final Sale Items

Items marked as “Final Sale” or “Clearance” are not eligible for return. These items are offered at significant discounts and are sold as-is.

Items Damaged After Delivery

Once your furniture has been delivered and accepted, we are not responsible for damage that occurs due to misuse, accidents, or improper care.

Items That Have Been Altered

Furniture that has been modified, repaired, or altered in any way after delivery is not eligible for return.

Refund Processing Time

We strive to process refunds as quickly as possible. Here’s what you can expect:

Timeline

Return Receipt – Once we receive your return package, it typically takes 3-5 business days for our team to inspect the item.
Refund Initiation – After inspection, we initiate the refund through Stripe, our payment processor.
Refund Appearance – Refunds typically appear on your statement within 5-10 business days, depending on your bank or card issuer.

Factors That May Affect Processing Time

Bank Processing Times – Your bank or card issuer may take additional time to process the refund.
Inspection Issues – If the returned item requires additional inspection, processing may take longer.
Holidays and Weekends – Refunds are processed during business days; holidays and weekends may cause delays.

How to Check Your Refund Status

You can check the status of your refund by:

Logging into Your Account – View your order history and refund status.
Contacting Us – Reach out to our customer service team for an update.
Checking Your Statement – Monitor your bank or credit card statement for the refund.

Our Commitment to Fairness

At NIBRIA Furnishing, we believe in treating our customers with fairness, respect, and integrity. Our return policy reflects this commitment:

We Listen

We understand that every situation is unique. If you have a special circumstance that doesn’t fit neatly into our policy, please contact us. We will do our best to find a fair resolution.

We Communicate

We believe in transparent communication. From the moment you initiate a return to the time your refund is processed, we keep you informed every step of the way.

We Act Quickly

We understand that your time is valuable. That’s why we strive to process returns and refunds as quickly as possible.

We Stand Behind Our Products

Our confidence in the quality of our furniture is reflected in our return policy. We stand behind every piece we craft and are committed to your satisfaction.

Frequently Asked Questions About Returns

Can I return my furniture if I simply change my mind?

Yes! We offer a 30-day Satisfaction Guarantee. If you change your mind within 30 days of delivery, you can return your item for a refund or exchange, provided it meets our return eligibility criteria.

How long do I have to return an item?

You have 30 days from the date of delivery to initiate a return. Once your return is authorized, you have 14 days to ship the item back to us.

Do I have to pay for return shipping?

For returns that are not due to our error (e.g., you changed your mind), you are responsible for the cost of return shipping. If the return is due to our error (e.g., we shipped the wrong item or the item arrived damaged), we will provide a prepaid shipping label at no cost to you.

How long does it take to get my refund?

Once we receive and inspect your return, we initiate the refund through Stripe. Refunds typically appear on your statement within 5-10 business days, depending on your bank or card issuer.

Can I exchange an item instead of returning it?

Yes! If you love the quality of your NIBRIA Furnishing piece but it’s not quite the right size, color, or style, we offer exchanges. Contact our customer service team to initiate an exchange.

What if my item arrives damaged?

If your item arrives damaged, please contact us within 48 hours of delivery. Take clear photos of the damage and provide them to us. We will work with you to determine the best resolution, which may include replacement, partial refund, or full return and refund.

Are custom orders returnable?

Custom orders are not returnable unless they arrive damaged or defective. Because custom pieces are made specifically to your specifications, we cannot accept returns on these items.

What is a restocking fee?

A restocking fee is a fee that may be charged for returns that are not due to our error. The fee helps cover the cost of inspecting, refurbishing, and restocking returned items. Restocking fees typically range up to 15% of the purchase price.

Can I return items purchased from a third-party retailer?

Items purchased from third-party retailers must be returned to the retailer where they were purchased. We can only accept returns for items purchased directly from NIBRIA Furnishing through our website.

What if I don’t have the original packaging?

If you don’t have the original packaging, please ensure the item is packed securely to prevent damage during transit. Use bubble wrap, packing peanuts, or other protective materials. We recommend using a sturdy box that is appropriately sized for the item.

Contact Us About Returns

If you have any questions about our refund and return policy, or if you need assistance with a return, our customer service team is here to help.

How to Reach Us

Phone: ((+84) 981998039
Email: voquanghuy2706@gmail.com
Contact Form: Available on our website
Address: 5900 Balcones Drive #16655, Austin, TX, 78731, US

What to Include in Your Inquiry

To help us assist you as efficiently as possible, please include:

Your full name
Your order number
A detailed description of your question or issue
Any relevant photos or documentation

Conclusion: Shop with Confidence

At NIBRIA Furnishing, we believe that exceptional furniture deserves an exceptional shopping experience. Our refund and return policy is designed to give you complete confidence in your purchase, knowing that if something isn’t quite right, we’ll make it right.

Whether you’re investing in a stunning solid wood dining table from our Tables collection, selecting the perfect seating from our extensive SEATING lineup, adding elegant storage solutions from our STORAGE category, or exploring our upcoming collections for the Bedroom, Living Room, and Office, you can shop with peace of mind.

We stand behind our products – Every piece is crafted from premium American hardwoods by skilled artisans who take pride in their work. We are confident in the quality, beauty, and durability of our furniture.

We stand behind our customers – Your satisfaction is our highest priority. If something isn’t right, we’ll work with you to find a fair and prompt resolution.

Visit us online at nibria.store to explore our collections and experience the NIBRIA Furnishing difference.

Have questions? We’re here to help. Contact us at ((+84) 981998039 or voquanghuy2706@gmail.com.

NIBRIA Furnishing LLC – Crafting Heirlooms, Building Legacies, One Piece at a Time.