Shipping Policy

Our Commitment to Safe and Reliable Delivery

At NIBRIA Furnishing, we understand that the excitement of purchasing new furniture for your home is matched only by the anticipation of its arrival. Whether you’ve selected a stunning solid wood dining table from our Tables collection, chosen the perfect seating from our extensive SEATING lineup, added elegant storage solutions from our STORAGE category, or invested in pieces from our upcoming Bedroom, Living Room, and Office collections, we want your delivery experience to be as exceptional as the craftsmanship of your furniture.

We take great care in preparing, packaging, and shipping every order. Our furniture is handcrafted from premium American hardwoods by skilled artisans, and we treat each piece with the respect it deserves throughout the shipping process. From the moment your order leaves our facility to the moment it arrives at your doorstep, we are committed to ensuring that your furniture reaches you safely, on time, and in perfect condition.

This Shipping Policy outlines everything you need to know about how we handle shipping and delivery. We encourage you to read it carefully before placing your order, as it contains important information about processing times, shipping methods, costs, delivery procedures, and your rights and responsibilities.

Last Updated: August 6, 2026

Processing Times

Order Processing

Once you place an order with NIBRIA Furnishing, our team begins preparing your furniture for shipment. The processing time depends on the type of product you’ve ordered:

  • In-Stock Items – For items that are readily available, orders typically process within 3-5 business days. During this time, we inspect, carefully package, and prepare your item for shipment.

  • Made-to-Order Items – Many of our furniture pieces are handcrafted to order, made specifically to your specifications. These items require additional production time, which varies depending on the complexity of the customization and our current production schedule. We will provide you with an estimated production timeline when you place your order.

  • Custom Orders – Custom pieces made to your exact specifications require the longest processing time. We will provide you with a detailed production timeline when you place your custom order.

Order Cutoff Times

Orders placed on weekends or public holidays will be processed on the next business day. Our business days are Monday through Friday, excluding major US holidays.

Factors That May Affect Processing Times

  • High Volume Periods – During peak shopping seasons, such as holidays or promotional events, processing times may be extended.

  • Customization Complexity – Orders with extensive customization may require additional processing time.

  • Material Availability – In rare cases, material availability may affect processing times. We will notify you promptly if we anticipate any delays.

Shipping Methods and Carriers

Standard Shipping

Our standard shipping service is reliable and cost-effective, delivering your furniture safely to your doorstep. Standard shipping includes:

  • Professional Packaging – Your furniture is carefully packaged using high-quality materials designed to protect it during transit.

  • Tracking Information – You will receive tracking information via email once your order has shipped.

  • Delivery Confirmation – You will receive confirmation when your package has been delivered.

Expedited Shipping

For customers who need their furniture sooner, we offer expedited shipping options. Please note that expedited shipping is available for in-stock items only and may not be available for oversized or custom pieces. Contact our customer service team for expedited shipping options and rates.

Freight Shipping for Oversized Items

Large furniture items, including dining tables, hutches, sideboards, and other oversized pieces, are shipped via freight carriers. Freight shipping includes:

  • Specialized Handling – Your furniture is handled by professionals experienced in transporting oversized items.

  • Scheduled Delivery – You will be contacted to schedule a delivery appointment.

  • Signature Required – An adult signature is required upon delivery.

Carrier Selection

We work with trusted shipping partners who share our commitment to quality and customer satisfaction. Our carriers are carefully selected for their reliability, professionalism, and experience in handling furniture shipments. We reserve the right to select the carrier for your shipment based on your location, the size and weight of your order, and delivery requirements.

Shipping Costs

How Shipping Costs Are Calculated

Shipping costs are calculated at checkout based on:

  • Item Size and Weight – Larger and heavier items incur higher shipping costs.

  • Delivery Method – Standard, expedited, and freight shipping options have different costs.

  • Destination – Shipping costs vary by location, with international shipments typically costing more than domestic shipments.

Domestic Shipping

For shipments within the contiguous United States:

  • Standard Shipping – Calculated based on the factors above. The exact cost will be displayed during checkout.

  • Expedited Shipping – Additional charges apply for expedited delivery.

  • White Glove Delivery – Premium delivery service with additional fees (see White Glove Delivery section below).

International Shipping

For international shipments:

  • International Shipping Costs – Calculated based on destination, item size, and weight. The exact cost will be displayed during checkout.

  • Customs Duties and Import Taxes – You may be responsible for customs duties, import taxes, and other fees associated with international shipping. These fees are determined by your country’s customs authorities and are not included in our shipping charges. We recommend checking with your local customs office for information on potential fees.

Free Shipping

From time to time, we may offer free shipping promotions. These offers are subject to specific terms and conditions, which will be disclosed at the time of the offer. Free shipping typically applies to standard shipping within the contiguous United States only, unless otherwise stated.

Delivery Timeframes

Estimated Delivery Times

Delivery times vary depending on your location and the specific product ordered. Our estimated delivery times are:

  • Domestic (Contiguous United States) – 5-14 business days after processing

  • Domestic (Alaska, Hawaii, and Territories) – 10-21 business days after processing

  • International – 7-21 business days after processing, depending on destination and customs processing

Factors That May Affect Delivery Times

Delivery times are estimates and are not guaranteed. The following factors may affect delivery times:

  • Carrier Delays – Shipping carriers may experience delays due to high volume, weather, or operational issues.

  • Weather Conditions – Severe weather may delay shipments.

  • Holidays – Delivery may be delayed during major holidays.

  • Remote Locations – Deliveries to rural or remote areas may take longer.

  • Customs Processing – International shipments may be delayed by customs processing.

  • Access Issues – If delivery cannot be completed due to access limitations, additional delays may occur.

Delivery Windows

For freight and white glove deliveries, you will receive a delivery window from the carrier. Please ensure someone is available to receive the shipment at any time within the provided window. The carrier will typically provide the window approximately 24 hours in advance and will contact you about 30 minutes prior to arrival.

White Glove Delivery Service

What Is White Glove Delivery?

For customers who want the ultimate delivery experience, we offer White Glove Delivery service. This premium service includes:

  • Scheduled Delivery Appointment – You will be contacted to schedule a convenient delivery time.

  • Two-Person Delivery Team – A professional team delivers your furniture.

  • Inside Delivery – Your furniture is brought inside your home.

  • Room of Choice Placement – The delivery team places your furniture in the room of your choice.

  • Unpacking – Your furniture is unpacked and packaging materials are removed.

  • Light Assembly – Up to 30 minutes of on-site light assembly is included.

  • Debris Removal – Packaging materials are removed from your home.

  • Adult Signature Required – An adult must be present to sign for the delivery.

White Glove Delivery Costs

White Glove Delivery is available for an additional fee, which varies based on:

  • Order Size and Weight – Larger and heavier items require more resources.

  • Delivery Location – Costs may vary by distance and accessibility.

  • Accessibility – Additional fees may apply for extra flights of stairs or inaccessible delivery locations.

The exact cost of White Glove Delivery will be calculated and displayed during checkout.

What White Glove Delivery Does Not Include

White Glove Delivery does not include:

  • Hanging of artwork or mirrors

  • Removal and disposal of your current furniture

  • Assembly beyond light assembly included in the service

Rescheduling and Missed Deliveries

  • Rescheduling – If you need to reschedule your White Glove Delivery appointment, please contact us as soon as possible. Additional fees may apply for rescheduling.

  • Missed Deliveries – If you are not present during your scheduled delivery window, additional white-glove delivery fees will apply to reschedule.

  • Storage Fees – If you are not present to accept the delivery and cannot promptly reschedule, the carrier may charge storage fees to hold your order.

Delivery Access Requirements

For White Glove Delivery, you are responsible for ensuring:

  • Adequate access to your property

  • Doorways, stairways, elevators, and hallways are measured to confirm items will fit

  • Any access restrictions are disclosed before order placement

  • A clear delivery path to the final placement location

  • The intended room is prepared in advance and cleared of any existing furniture or belongings

If items cannot be delivered due to inadequate access, incorrect measurements, or undisclosed access restrictions, you will be charged return shipping costs.

International Shipping

International Order Processing

International orders are processed the same as domestic orders. Please allow additional time for international shipping and customs processing.

International Shipping Costs

International shipping costs are calculated at checkout based on destination, item size, and weight. The exact cost will be displayed before you complete your purchase.

Customs Duties and Import Taxes

International shipments may be subject to customs duties, import taxes, and other fees. These fees are:

  • Determined by Your Country – Each country has its own customs regulations and fee structures.

  • Not Included in Our Charges – Shipping costs displayed at checkout do not include customs duties or import taxes.

  • Your Responsibility – You are responsible for paying any customs duties, import taxes, or other fees associated with your order.

We recommend contacting your local customs office for information on potential fees before placing your order. Please note that we are unable to predict or estimate these fees.

Delivery Duty Paid (DDP) Shipping

For certain international destinations, we may offer Delivery Duty Paid (DDP) shipping, where all customs duties and import taxes are prepaid. If DDP shipping is available for your location, it will be indicated at checkout.

International Delivery Times

International delivery typically takes 7-21 business days after processing, depending on:

  • Destination Country – Delivery times vary by location.

  • Customs Processing – Customs clearance may cause additional delays.

  • Carrier Routes – International shipping routes may affect delivery times.

Order Tracking

How to Track Your Order

Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track your shipment through the carrier’s website. You can also track your order by logging into your account on our website.

What Tracking Information Includes

Your tracking information will include:

  • Carrier Name – The shipping carrier handling your delivery

  • Tracking Number – A unique number to track your shipment

  • Estimated Delivery Date – The carrier’s estimated delivery date

  • Tracking Updates – Real-time updates on your shipment’s progress

Tracking Issues

If you experience issues with tracking:

  • No Tracking Update – It may take 24-48 hours for tracking information to appear after shipment.

  • Incorrect Tracking – Please contact us if you believe your tracking information is incorrect.

  • Delivery Confirmation Issues – If your tracking shows delivery but you haven’t received your order, please contact us.

Delivery Procedures

Inspection Upon Delivery

When your furniture is delivered, please:

  1. Inspect Immediately – Carefully inspect your entire order at the time of delivery, including all pieces.

  2. Note Any Damage – The driver is required to remain onsite until you have fully completed your inspection and signed the Proof of Delivery slip. If you notice any damage, you must write it directly on the delivery slip.

  3. Take Photos – Take clear photos of any damage to include when contacting us.

  4. Accept Delivery – If you notice a concern, please accept the delivery and keep the item in your home. This allows our team to review the piece immediately via your photos and determine the fastest solution.

  5. Contact Us – If you discover damage, contact us within 48 hours of delivery.

Important: We cannot assist with repair or replacement if damage is not noted at the time of delivery. Refusing delivery delays the claim process and makes you responsible for return shipping charges.

Signature Requirements

  • Standard Deliveries – Most standard deliveries may be completed without a signature.

  • Freight Deliveries – For freight and oversized items, a signature is required.

  • White Glove Deliveries – An adult signature is required.

  • International Deliveries – Signature requirements vary by destination and carrier.

Delivery to Third Parties

Delivery to you, your agent, employee, building staff, or designated recipient constitutes acceptance of the shipment in apparent good condition. If you designate someone else to receive your delivery, you are responsible for their acceptance of the shipment.

Failed Delivery Attempts

If a delivery attempt is unsuccessful:

  • Standard Deliveries – The carrier may leave a notice and attempt redelivery or hold the package for pickup.

  • Freight and White Glove Deliveries – You will be contacted to reschedule. Additional fees may apply.

  • Storage Fees – If delivery cannot be completed, the carrier may charge storage fees to hold your order.

Change of Delivery Address

If you need to change your delivery address after your order has shipped:

  • Contact Us Immediately – Changes may be possible if the shipment has not yet been delivered.

  • Additional Fees – Address changes may incur reconsignment fees set by the carrier, which must be paid before delivery can be completed.

  • Delivery Delays – Address changes may cause delays.

Risk of Loss and Liability

When Risk Transfers to You

Title and risk of loss for all products pass to you upon delivery of the products to the carrier at our facility. This means that once your order has been handed off to the shipping carrier:

  • We Are Not Responsible – We are not responsible for loss, damage, or delay caused by the carrier.

  • You Assume Risk – You assume responsibility for filing claims with the carrier for lost or damaged shipments.

Damaged or Lost Shipments

If your shipment is lost or arrives damaged:

  1. Document the Issue – Take clear photos of any damage or the packaging.

  2. Contact Us – Reach out to us within 48 hours of delivery for damage, or within a reasonable time for lost shipments.

  3. File a Claim – We will assist you in filing a claim with the carrier.

  4. Resolution – We will work with you to determine the best resolution, which may include replacement or refund.

Insurance

We insure shipments against loss and damage during transit. However, insurance claims must be filed with the carrier. We will assist you in this process.

Shipping Restrictions

PO Boxes and APO/FPO Addresses

We do not ship to PO boxes or APO/FPO addresses for furniture items due to the size and weight of our products. Please provide a physical street address for delivery.

Restricted Locations

Some locations may have shipping restrictions due to carrier limitations or local regulations. If we are unable to ship to your location, we will notify you and cancel your order with a full refund.

International Shipping Restrictions

Certain countries may have restrictions on importing furniture or specific types of wood. It is your responsibility to ensure that your order complies with your country’s import regulations.

Shipping and Delivery: Your Responsibilities

Measuring Your Space

It is your responsibility to ensure that all furniture will fit in the intended room and can be safely moved through doorways, stairways, elevators, and hallways. We recommend measuring:

  • Doorways – Width and height of all doorways along the delivery path

  • Stairways – Width, height, and turning radius of stairways

  • Elevators – Dimensions and weight capacity

  • Hallways – Width and length

  • Final Placement Area – Dimensions of the room where the furniture will be placed

Preparing for Delivery

To ensure a smooth delivery experience:

  • Clear the Space – The intended room must be prepared in advance and cleared of any existing furniture or belongings.

  • Clear the Path – Ensure a clear delivery path from the entry point to the final placement location.

  • Be Present – Ensure someone is available to receive the delivery during the scheduled window.

Access Issues

If items cannot be delivered due to inadequate access, incorrect measurements, or undisclosed access restrictions:

  • You Will Be Charged – You will be charged return shipping costs.

  • Restocking Fees – A restocking fee may apply to items eligible for return.

  • No Refund for Shipping – Shipping costs are non-refundable.

Delays and Cancellations

Notification of Delays

By law, sellers must ship orders within the time they say they’ll ship. If we cannot ship within the promised time or within 30 days if no time is stated, we must:

  1. Notify You – We will contact you to inform you of the delay.

  2. Provide a New Shipping Date – We will provide a revised shipping date.

  3. Offer Cancellation Option – We will offer you the option to cancel your order for a full refund.

Customer-Initiated Cancellations

If you need to cancel your order:

  • Before Processing – If your order has not yet been processed, you may cancel for a full refund.

  • After Processing – If your order has been processed but not yet shipped, cancellation may be possible, but fees may apply.

  • After Shipment – Once your order has shipped, it cannot be canceled. Please refer to our Refund and Return Policy for return options.

Force Majeure

We are not liable for delays or failures in performance resulting from causes beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Weather conditions

  • Acts of God

  • War, terrorism, or civil unrest

  • Government actions or regulations

  • Strikes or labor disputes

  • Carrier delays

  • Supply chain disruptions

Frequently Asked Questions About Shipping

How much does shipping cost?

Shipping costs are calculated at checkout based on item size, weight, delivery method, and destination. The exact cost will be displayed before you complete your purchase.

How long does shipping take?

Shipping times vary by location and product. Domestic orders typically arrive within 5-14 business days after processing. International orders typically arrive within 7-21 business days after processing.

Do you ship internationally?

Yes! We ship to countries around the world. International shipping costs and delivery times vary by destination.

What is White Glove Delivery?

White Glove Delivery is a premium service that includes scheduled delivery, a two-person team, inside delivery, room of choice placement, unpacking, light assembly, and debris removal.

Do I need to be home for delivery?

For freight and white glove deliveries, an adult signature is required. For standard deliveries, a signature may not be required, but we recommend being home to receive and inspect your furniture.

What if my furniture arrives damaged?

If your furniture arrives damaged, note the damage on the delivery slip, take photos, and contact us within 48 hours of delivery. We will assist you in filing a claim with the carrier and work to resolve the issue.

Can I change my delivery address after placing an order?

If you need to change your delivery address, please contact us immediately. Changes may be possible if the shipment has not yet been delivered, but additional fees may apply.

What if I’m not home for delivery?

If you’re not home for delivery, the carrier may leave a notice and attempt redelivery or hold the package for pickup. For freight and white glove deliveries, you will need to reschedule, and additional fees may apply.

Do you ship to PO boxes?

No, we do not ship to PO boxes or APO/FPO addresses due to the size and weight of our products. Please provide a physical street address for delivery.

What are customs duties and import taxes?

Customs duties and import taxes are fees charged by your country’s customs authorities for international shipments. These fees are not included in our shipping charges and are your responsibility.

Contact Us About Shipping

If you have any questions about our Shipping Policy, need assistance with tracking your order, or have concerns about delivery, our customer service team is here to help.

How to Reach Us:

  • Phone: (+1) 254-467-2460

  • Email: marga.trading.amz@gmail.com

  • Contact Form: Available on our website

  • Address: 5900 Balcones Drive #16655, Austin, TX, 78731, US

What to Include in Your Inquiry:

  • Your full name

  • Your order number

  • A detailed description of your question or issue

  • Any relevant photos or documentation

Conclusion: Shipping with Confidence

At NIBRIA Furnishing, we believe that exceptional furniture deserves an exceptional delivery experience. From the moment you place your order to the moment your furniture arrives at your doorstep, we are committed to ensuring that your furniture reaches you safely, on time, and in perfect condition.

Whether you’re investing in a stunning solid wood dining table from our Tables collection, selecting the perfect seating from our extensive SEATING lineup, adding elegant storage solutions from our STORAGE category, or exploring our upcoming collections for the Bedroom, Living Room, and Office, you can shop with confidence knowing that we’ve got your delivery covered.

Visit us online at nibria.store to explore our collections and experience the NIBRIA Furnishing difference.

Have questions? We’re here to help. Contact us at (+1) 254-467-2460 or marga.trading.amz@gmail.com.